Welcome to the Resnet customer service and support
site. Resnet subscribers have high speed access to
Michigan Tech's campus network, including campus e-mail,
library resources, departmental servers, and access
to the Internet. This site facilitates installation,
maintenance, and troubleshooting for the Resnet subscriber.
Resnet Staff (2009-10)
What is Resnet?
Resnet, Residence Life Network, is a campus-wide computer
network that provides high speed access to electronic resources
both on campus and around the world. Resnet consists of
both the university's network infrastructure and student-owned
computers that make up the network. A group of talented
operators and service providers are available to make sure
that a student always has the access they need.
The physical cables are Category 5 and 6 Ethernet lines
that allow an optimal transfer rate of 100 Mbps. This, coupled
with an expert base of support services, means one thing
for a student: Fast, 24 hour access. Resnet provides full
access to the World Wide Web and all its resources. It allows
students to access materials from libraries around the world,
or to download notes for his/her next class.
How do I apply for Resnet?
Depending on where you reside registering and connecting to Resnet are diffrent. Read the appropriate infomation below depending on whether you live in the Residence Halls or the Michigan Tech Apartments.
Residence Halls:
Resnet is included in room and board for students living
in the residence halls. Upon move in, an interactive sign-up
process will be presented in a web browser upon the first
attempt to access the internet. For more information, click
here.
Every resident will have their own live network jack when they arrive.
Signing on to the internet will be a fast process, just
open a web browser and browse to any site, you will be
redirected to a login page. Sign in with your ISO password
and follow the listed directions.
Residents may register multipler computers or devices, such as additional computers, game consoles, and printers. More information is available to registering additional devices.
Connection speed to the Campus Network are 100Mbps. Connections to the Internet are less and may vary.
Michigan Tech Apartments (Daniell Heights, Vivian House):
Residents living in the Michigan Tech Apartments must apply for Resnet. The cost of Resnet is $21.25 a month, $75 per semester,
or $150 per academic year. If you are interested in
subscribing to Resnet please visit the forms
page or stop by the Resnet office in B12
of the Electrical Energy Resources Center (EERC).
Users may register multipler computers or devices, such as additional computers, game consoles, and printers. Others living in the same apartment can also register their computer or devices for no additional charge. More information is available to registering additional devices.
What do I need to get connected?
Getting connected is simple and easy. All you need is
a computer, network card and data network patch cable. Then
you simply follow the instructions listed in our Configuration
section. It's that easy. If you have any trouble getting
connected, our expert technicians are on call to help you.
Just contact us in any of the ways listed on our Contact
Information page.
If you have more computers or devices than ports in your room you can use an Ethernet Switch to connect all of them at the same time. Switches can be purchased from the campus bookstore. Switches are provided by Resnet when there are more residnets living in the room than network ports. If you have any questions or concerns you can submit a question to resnet here.
Not all network jacks are available for use in the residence halls, to find out what network jacks are available for use, consult our tutorial on how to connect.
What types of resources can I access on campus?
Resnet offers you access to endless sources of information
and opportunities. With Resnet you will be able to access
on-line catalogs from the Van
Pelt Library or download a study guide for your next
big test. You can listen to WMTU,
MTU's progressive radio station, broadcasting in Real Audio
or go to the Career Center
site to look for a job or place a resume. All class registration is now done on the web as well, so
you can avoid your departmental lab during busy registration
times. Blackboard,
allows you to take quizzes on-line. With these and so
many more opportunities you can't afford to go without Resnet.
Resnet Consulting Summer Hours (posted May 5, 2009) During the summer, the Resnet office will be staffed Monday through Friday from 9:00 am to 11 :00 am and from 2:00 pm to 4:00 pm. A resnet consultant will also be on duty via pager from 9:00 am to 7:00 pm all week.
Telcom Customer Service Summer Hours (posted May 5, 2009) During the summer, the Telcom customer service office will be open Monday - Friday from 8:00 am to 4:00 pm.
